Support
How can we help?
Elliue is in development and not yet available to download. If you have a question about it, we’d like to hear from you.
Email us
We read every message and reply by email. Please don’t include exports, screenshots of your balances or other financial details; we can help without them.
Common questions
Can I download Elliue?
Not yet. Elliue is being built and tested for iPhone and isn’t on the App Store. We’ll update this site when that changes.
Does Elliue connect to my bank?
No. Elliue doesn’t connect to banks or cards, and it never moves money. You record what you spend, and Elliue keeps the picture clear. Figures are based on what you’ve recorded, not your bank balance.
Where is my data stored?
In the app on your iPhone. There’s no account and no Elliue server holding your records, which also means we can’t see them or recover them for you. See theprivacy policy for details.
How do I move my data to a new iPhone?
Elliue’s data is included in your iPhone’s iCloud or computer backup, so restoring a backup or transferring directly to your new iPhone brings it with you. You can also export everything as a JSON file from Settings and use “Restore from an export” on the new phone.
How do I keep a copy of my data?
In the app, go to Settings and choose an export: everything as JSON, or transactions, commitments or bills as CSV. You decide where the file goes.
How do I delete my data?
In the app, go to Settings, then “Delete all data”. This erases everything Elliue keeps on your iPhone. It can’t reach earlier iPhone backups or files you’ve exported, so delete those separately if you want them gone.
Does the Assistant use AI in the cloud?
No. The Assistant runs on your iPhone and answers a defined set of questions about what you’ve recorded. Nothing you type is sent anywhere.
Is Elliue financial advice?
No. Elliue helps you record and understand your own spending. Its suggestions are simple calculations from the figures you enter, with the working shown, and decisions are always yours.